- Ordering, Shipping & Returning
Ordering, Shipping & Returning
A word about ordering hand-dyed wools .....
At this time, we do not custom dye wools. However, we will be happy to match a swatch that you send to us through snail mail as closely as possible. We cannot match colors from a picture that has been sent to us electronically. We have over 120 colors at our disposal and am sure we can find something to fit your needs. The color-matching is at our discretion. If you are not satisfied with the match we made, please see the Return policy below.
Please allow 3 - 7 business days to ship.
Shipping is free with orders over $75.00.
Orders under $20.00 will be charged $5.00 for shipping.
Orders from $20.00 to $74.99 will be charged $8.00 for shipping.
If the actual charges are less than stated, you will receive the difference either by Paypal or credit card (depending on how you paid).
Because we understand that hand-dyed wool colors show differently on different devices, we will allow returns. Please contact us within 7 days that you wish to make a return. Orders will need to be returned to us within 14 days. All products must be in their original, un-cut condition. Shipping charges are not refundable unless the order was processed incorrectly. Buyers are responsible for return shipping costs.
Exclusion: Because of copyright laws, patterns and books are not returnable. Kits that include patterns or books may be returned but the pattern or book included with the kit may not be returned or refunded.